Terms of Service

1. Acceptance of Terms

By accessing or using any services provided by Flormula LLC ("Flormula", "we", "us", or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use our services.

We reserve the right to update these Terms at any time. Continued use of our services following any changes constitutes your acceptance of the revised Terms.

2. Description of Services

Flormula provides intake-to-decision workflow software (the "Software" or "Services") that helps organizations structure incoming requests, route them, and reach and record decisions, with optional AI assistance.

Flormula is provided as software that you deploy and operate within your own environment and infrastructure. Except where we expressly agree in writing to host the Software on your behalf, you are solely responsible for hosting, configuring, securing, and maintaining your instance, including your database, access controls, credentials, and any AI provider keys or configurations you use.

Features, availability, and functionality may be modified, added, or discontinued in future releases.

3. Customer Responsibilities and Data Ownership

Because you deploy and operate your own instance of the Software:

• You own and control all data you and your users submit to, or generate within, your instance ("Your Data"). Flormula does not host, access, or store Your Data unless we have separately and expressly agreed in writing to host your instance.
• You are the controller of Your Data and are solely responsible for its security, backup, retention, lawful processing, and compliance with all laws and regulations applicable to you (including privacy, employment, and industry-specific rules).
• You are responsible for configuring the Software, defining your own workflows, rules, prompts, and decision criteria, and for any AI provider you connect and the terms and costs associated with that provider.
• You assume all liability arising from your deployment, configuration, and use of the Software and from any decisions made through it.

4. AI-Assisted Features

The Software may include AI-assisted features that classify requests, suggest outcomes, draft workflows, or resolve routine items within limits you configure. These features are assistive and probabilistic. AI output can be incomplete, inaccurate, or wrong, and is not legal, financial, medical, or other professional advice.

You are responsible for reviewing AI output and for all decisions and actions taken based on it. AI-assisted automation operates only within the limits you configure, is disabled by default where applicable, and can be overridden by you. Flormula is not responsible for outcomes produced by AI features or by your configuration of them.

5. Eligibility

You must be at least 18 years of age and able to enter into a binding contract to use our Services. By using our Services, you represent and warrant that you meet these requirements and, if using them on behalf of an organization, that you are authorized to bind that organization to these Terms.

6. Licensing and Registration

When you obtain a license, join our waitlist, or otherwise register with us, you agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of any license keys or credentials we issue and for all activity that occurs under them.

You agree to notify us promptly at legal@flormula.net of any unauthorized use of your license or credentials.

7. Acceptable Use

You agree not to use our Services to:

• Violate any applicable local, state, national, or international law or regulation.
• Infringe the intellectual property rights of others.
• Transmit any material that is unlawful, harmful, threatening, abusive, or defamatory.
• Introduce malware, viruses, or any other malicious code.
• Attempt to gain unauthorized access to any part of our Services or related systems.
• Use our Services in any manner that could damage, disable, or impair the platform.

8. Intellectual Property and License Grant

The Software and all related content, features, and functionality — including but not limited to source code, text, graphics, logos, the "Flormula" and "Flo" names and marks, and the underlying design — are owned by Flormula LLC and protected by applicable intellectual property laws.

Subject to these Terms and any applicable license or order, we grant you a limited, non-exclusive, non-transferable, revocable license to deploy and use the Software for your internal business purposes. You may not copy, resell, sublicense, redistribute, reverse engineer (except as permitted by law), or create derivative works of the Software, or remove or alter any proprietary notices, without our prior written consent.

Nothing in these Terms grants you any right to use our trademarks, service marks, or trade names without our prior written consent.

9. Your Data

You retain all ownership of Your Data. As described in Section 3, for self-deployed instances Flormula does not host, access, or store Your Data, and you are solely responsible for it.

Where we have expressly agreed in writing to host an instance on your behalf, you grant Flormula LLC a limited, non-exclusive license to use, store, and process Your Data solely as necessary to provide the hosted Services to you. You represent and warrant that you have all rights necessary to submit Your Data and that it does not violate any third-party rights or applicable law.

10. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SOFTWARE AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, OR UNINTERRUPTED OPERATION.

WE DO NOT WARRANT THAT THE SOFTWARE WILL BE ERROR-FREE OR SECURE, OR THAT ANY AI-ASSISTED OUTPUT WILL BE ACCURATE OR SUITABLE FOR YOUR PURPOSES. BECAUSE YOU DEPLOY, CONFIGURE, AND OPERATE YOUR OWN INSTANCE, YOU ARE SOLELY RESPONSIBLE FOR ITS AVAILABILITY, SECURITY, AND DATA.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, FLORMULA LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF DATA, PROFITS, OR BUSINESS, ARISING FROM YOUR USE OF, OR INABILITY TO USE, THE SOFTWARE OR SERVICES, OR FROM ANY DECISION MADE THROUGH YOUR INSTANCE OR ANY AI-ASSISTED OUTPUT, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING UNDER THESE TERMS SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE MONTHS PRECEDING THE CLAIM, OR $100, WHICHEVER IS GREATER.

12. Indemnification

You agree to indemnify, defend, and hold harmless Flormula LLC and its officers, directors, employees, and agents from any claims, liabilities, damages, and expenses (including reasonable attorneys' fees) arising from your deployment, configuration, or use of the Software, Your Data, decisions made through your instance, or your violation of these Terms or applicable law.

13. Termination

We reserve the right to suspend or terminate your access to our Services at any time, with or without cause, and with or without notice. Upon termination, all rights granted to you under these Terms will cease immediately.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be resolved exclusively in the state or federal courts located in Florida, and you consent to the personal jurisdiction of those courts.

15. Contact Us

If you have any questions about these Terms, please contact us at: